Servicevilkår

Welcome to FENGZHE. These Terms of Service govern your access to our website and purchases made through our online store. By using this website or placing an order, you agree to these terms. If you do not agree, please discontinue use of the website.

1. About Our Store

FENGZHE offers Mahjong sets, accessories, and related products. We also accept inquiries for wholesale orders and custom manufacturing services.

Our online store is hosted on Shopify, which provides the e-commerce platform used to offer our products and services. Questions about FENGZHE products or orders should be directed to our customer support team.

2. Eligibility and Acceptable Use

You must have the legal capacity to enter into a binding agreement under the laws applicable to you. If you place an order on behalf of a business, you confirm that you are authorized to do so.

You agree not to use this website for unlawful or fraudulent purposes, interfere with its operation, introduce malicious software, or attempt to access systems or information without authorization.

3. Product Information

We aim to present accurate product descriptions, images, prices, and availability. Please review the selected product options, dimensions, tile counts, and included accessories before purchasing.

Product colors may vary slightly due to lighting and screen settings. Marbled, pearl, and glitter finishes may also vary between individual tiles and production batches. These variations do not affect your rights if a product is defective or materially different from its description.

Decorative props and accessories shown in photographs are included only when expressly stated in the product listing.

4. Prices and Payment

Prices are shown in the currency displayed on the website or at checkout. Applicable shipping charges, taxes, and other disclosed fees will be presented before you complete your purchase.

You agree to provide accurate billing and payment information and authorize the charges associated with your order. Payment processing is subject to the requirements of the payment provider you select.

Prices and promotional offers may change without notice. Changes will not apply retroactively to orders we have already accepted, unless you agree otherwise.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products. An automated order acknowledgment confirms receipt of your order and does not, by itself, guarantee acceptance. We will confirm acceptance through a shipping confirmation or a separate written order acceptance.

We may decline or cancel an order for legitimate reasons, including stock shortages, payment verification issues, suspected fraud, or a material listing error. If payment has been collected for an order we cancel, we will arrange a refund.

If an error affects your order, we will contact you to explain the issue and, where appropriate, offer the choice to proceed with corrected information or cancel for a refund.

6. Shipping and Delivery

Shipping methods, charges, and delivery estimates are described in our Shipping Policy and the information provided for your order. Delivery estimates may be affected by customs inspections, carrier disruptions, public holidays, and other circumstances.

Please provide a complete and accurate delivery address. If you discover an error, contact us promptly. Address changes may not be possible after dispatch.

If your package is delayed, damaged, or missing, please contact us so we can investigate and assist. Nothing in these terms limits our delivery obligations under applicable law.

7. Returns, Refunds, and Cancellations

Requests for returns, refunds, exchanges, and cancellations are handled in accordance with our Refund Policy and applicable consumer protection laws.

Please contact support@fengzhe.store before returning an item so we can provide the correct instructions.

8. Wholesale and Custom Orders

Wholesale, OEM/ODM, and personalized orders may be subject to additional terms covering specifications, artwork approval, minimum quantities, deposits, production schedules, shipping arrangements, and cancellation conditions.

These terms will be confirmed in a quotation, invoice, purchase agreement, or other written order documentation. If an order-specific agreement conflicts with these general terms, the agreed order-specific provisions will apply to that order, subject to applicable law.

If you provide artwork, logos, or other materials for customization, you confirm that you have the necessary rights and permissions for us to use them to fulfill your order.

9. Accounts and Customer Information

You agree to keep your contact, billing, and delivery information accurate and current. If you create an account, you are responsible for safeguarding your login details and notifying us of any suspected unauthorized access.

We may restrict access where reasonably necessary to address fraud, security risks, or material violations of these terms. Such restrictions do not remove any rights you have regarding existing purchases.

10. Intellectual Property

Content on this website, including FENGZHE branding, original photographs, text, graphics, and designs, is owned by FENGZHE or used with permission and is protected by applicable intellectual property laws.

You may browse and use the website for personal shopping or legitimate business inquiries. Reproducing, distributing, or commercially exploiting protected content requires permission from the relevant rights holder, except where permitted by law.

11. Reviews and Submitted Content

Reviews and other content you submit must be truthful, relevant, lawful, and respectful of the rights of others. Please do not include sensitive personal information.

When you submit content for publication on our website, you grant us a non-exclusive permission to display, reproduce, and format that content for the purpose for which it was submitted. You retain ownership of your content.

We may remove content that is unlawful, fraudulent, abusive, unrelated to the product, or infringes another party’s rights.

12. Third-Party Services and Links

Our website may contain links to third-party websites or provide access to third-party services. Those services may have their own terms and privacy practices. Please review them before providing information or completing a transaction.

A third-party link does not necessarily constitute an endorsement. This does not affect our responsibility for the products and services we provide.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy. Please review that policy to understand how we handle information relating to your use of the website and your orders.

14. Website Availability

We make reasonable efforts to maintain the website, but uninterrupted or error-free access cannot be guaranteed. Access may occasionally be affected by maintenance, technical issues, or circumstances outside our control.

We may update website features and content as needed. These changes do not alter the agreed terms of an accepted order without your agreement.

15. Liability and Consumer Rights

Each party remains responsible for its obligations under applicable law. To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the relevant agreement was made.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Nothing in these terms restricts mandatory consumer rights, statutory guarantees, or remedies available to you under applicable law.

16. Resolving Concerns

If you have a concern about an order or these terms, please contact us first with the relevant details. We will review the matter and work with you toward an appropriate resolution.

These terms do not prevent you from using any complaint process, dispute resolution service, or court available to you under applicable law.

17. Changes to These Terms

We may update these terms from time to time. Updated terms will be posted on this page and apply prospectively. Unless otherwise agreed or required by law, an accepted order remains subject to the terms in effect when it was accepted.

Contact Us

For questions about these Terms of Service, please contact:
FENGZHE Customer Support
support@fengzhe.store