Shipping policy

At FENGZHE, we take care to pack and ship your Mahjong sets and accessories securely. This policy applies to purchases made through our website.

1. Order Processing

In-stock orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and public holidays.

Processing times for wholesale, preorder, and custom orders will be confirmed separately based on stock availability and production schedules.

Once your order ships, we will email you a shipping confirmation with available tracking information.

2. Shipping Locations and Delivery Times

Depending on stock availability and your delivery address, orders may ship from our warehouse in China or an available U.S. warehouse. Shipping arrangements will be confirmed for your order.

Delivery times vary by shipping origin, destination, and service. Any delivery estimate provided at checkout or in your order confirmation is an estimate and does not guarantee arrival by a specific date.

If you need your order for an event, holiday, or other deadline, please contact support@fengzhe.store before purchasing to confirm availability and shipping options.

3. Shipping Fees, Duties, and Taxes

Available shipping methods and charges will be displayed at checkout. For wholesale or custom orders requiring separate freight arrangements, we will provide a shipping quote before confirming your order.

Free shipping offers, when available, are subject to the conditions published on our website.

Responsibility for import duties and related taxes will be specified at checkout or in your confirmed quotation. Please contact us before payment if you need clarification.

4. Order Tracking

Tracking information will be emailed to you after dispatch. Please allow time for the carrier to receive and scan your package before tracking updates appear.

If tracking remains unchanged for an extended period, or your order has not arrived within the estimated delivery window, email support@fengzhe.store with your order number so we can assist.

5. Lost, Damaged, Incorrect, or Missing Items

Please contact us promptly if your package appears to be lost, is marked as delivered but has not been received, or arrives with damaged, incorrect, or missing items.

To help us investigate, please provide:

  • Your order number and a description of the issue;
  • Clear photos of the outer packaging, shipping label, and items received;
  • Details of any damaged, incorrect, or missing items.

Please retain the original packaging and affected items until the issue has been resolved. We will review the circumstances and any carrier investigation to determine an appropriate solution. Return, exchange, and refund conditions are outlined in our Refund Policy.

6. Shipping Addresses and Order Changes

Please check that your recipient name, shipping address, postal code, phone number, and email address are complete and accurate before placing your order.

To request an address change or cancellation, contact support@fengzhe.store as soon as possible. Changes or cancellations may no longer be possible once packing or shipping has begun.

If a package is returned because of an incorrect address, refused delivery, or unsuccessful delivery attempts, we will contact you to discuss the next steps and any applicable redelivery charges.

7. Shipping Delays and Delivery Areas

Public holidays, severe weather, customs inspections, and carrier disruptions may affect estimated delivery times. If a delay occurs, we will assist with tracking and follow-up.

Available destinations are shown at checkout. If your address is not supported, or you require bulk freight or special delivery arrangements, please contact us to discuss available options.

8. Wholesale and Custom Orders

Production schedules, packaging requirements, shipping methods, and delivery terms for wholesale, OEM/ODM, and other custom orders will be agreed upon separately in your quotation or order confirmation.

Please refer to your confirmed order documents for the terms applicable to your purchase.

Contact Us

For shipping questions or assistance, please email:
support@fengzhe.store

Thank you for choosing FENGZHE!